Terms of Service

Effective date: 20 October 2026

Version: 1.1

Provider: Sidekicklabs Pte. Ltd. (UEN 202405798H), 160 Robinson Road, #14-04, Singapore Business Federation Centre, Singapore 068914 ("Sidekick", "we", "us").

These Terms govern your use of:

the Sidekick mobile app (the "App");
Sidekick AI, the AI assistant in the App ("Sidekick AI"); and
Sidekick smart augmented reality glasses (the "Glasses"), which pair with the App to complete the Sidekick travel experience and may be made available for temporary use, such as rental, at select tourism attractions, travel venues and other places that take part ("participating locations").

Together these are the "Service". By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

Our website at sidekicklabs.xyz is covered by Section 16. You do not need an account to browse it, and Section 16 is the only section that applies if browsing is all you do.

1. What the Service is

Sidekick is a companion for your travels. With the Service you can:

Plan and book — keep your itinerary and bookings in one place, and find things to do and book them through the providers Sidekick links to.
Ask as you go — ask Sidekick AI about the places you are visiting, by text, voice or photo. With your permission it uses your location so it can provide contextually relevant responses and assistance.
Explore attractions and venues — as part of the overall Sidekick experience, Sidekick provides curated travel insights and assistance at various tourism attractions and travel venues, sometimes with a partner organisation that provides official information.
Use Glasses — where available, you can rent or borrow Glasses at participating locations. They pair with the App, so Sidekick AI can help with what you are looking at, hands-free.
Keep a travel diary, where available — collect the photos and moments from your trip.

What is available depends on where you are, your device and your version of the App, and some features may not be available to you yet. The Service is not available in some countries.

2. Usage and fees

2.1 Free use. We may offer some or all of the Service free of charge. Free use of Sidekick AI may be subject to a usage allowance that we set. We may change, add to or end the free allowance at any time at our discretion, for example to manage our costs or prevent abuse. It is not a promise of unlimited or permanent free use, has no cash value, and cannot be transferred or refunded.

2.2 When the allowance runs out. If you use up your free allowance, you may not be able to use Sidekick AI unless we grant more, or you buy a plan if one is offered. Any figure we show for your free allowance is an estimate.

2.3 Fair-use limits. We may also limit use of the Service to keep it secure and available to everyone.

2.4 Paid plans. We may offer paid plans. The price and terms are shown to you before you pay, and apply together with these Terms. Apart from the Glasses charges in Section 5, we only charge you for what you choose to buy.

3. Eligibility and accounts

3.1 You must be at least 18 years old and able to form a binding contract to create an account; we ask for your date of birth at sign-up. If you allow a minor in your care to use the Service under your supervision — including wearing the Glasses during your visit — you are responsible for their use, and these Terms cover that use. The Glasses are not for children under 13: do not let a child under 13 wear them.

3.2 Keep your account credentials secure; you are responsible for activity under your account. Provide accurate information and keep it current.

3.3 We may suspend or close accounts that breach these Terms.

4. Sidekick AI — you are talking to an AI

4.1 Sidekick AI is an artificial-intelligence system, not a human. It is identified as such in the App.

4.2 AI answers can be wrong, incomplete, or out of date. Sidekick AI gives suggestions and information for your convenience — it does not provide medical, legal, financial, safety, or emergency advice, and you should not rely on it as such. Check anything that matters (opening hours, prices, directions, safety information) with the location or provider concerned.

4.3 Sidekick AI runs on AI models and services from specialist providers, which process your requests on our behalf — see the Privacy Policy.

5. The Glasses

5.1 Temporary use, not sale. Glasses are made available for temporary use at participating locations. The arrangement varies by location — the Glasses may be rented, lent, or included with a ticket or package — and any fee, deposit or other condition is shown to you before you take them. The Glasses remain the property of Sidekick or the location's operator. Use them only within the area the location designates, and return them at the end of your session or when asked.

5.2 Care and damage. Handle the Glasses with reasonable care. You may be charged for loss of, or damage to, the Glasses caused by your misuse or negligence, up to the cost of replacing them, or any lower amount shown to you when you receive them. Normal wear and tear is not charged.

5.3 The Glasses include a camera. The camera supports your experience (for example, letting Sidekick AI answer questions about what you are looking at) and may capture your surroundings, which can include other people. The Glasses have a privacy light that is designed to turn on whenever the camera is active. We or the location may let visitors know that Glasses are in use, but people nearby may not be aware of the camera, so how you use it is your responsibility. You must:

follow the location's rules and staff instructions, including no-capture zones;
not use the Glasses to harass, surveil, or record people in circumstances where they would reasonably expect privacy (for example restrooms and first-aid areas);
not attempt to disable or cover the privacy light.

5.4 The Glasses do not identify people. The Service does not perform facial recognition.

5.5 Safety. The Glasses overlay digital content on your view. Stay aware of your surroundings; do not use them while driving or in any situation requiring your full attention. Stop using them if you feel dizzy, experience eye strain, or feel unwell, and tell staff.

5.6 The location's own terms. Admission to a participating location remains subject to its operator's terms and ticketing conditions; the operator, not Sidekick, is responsible for the premises.

6. Your content

6.1 You own your content — your messages to Sidekick AI, your photos and voice messages, the plans and bookings you make with Sidekick, and your travel-diary entries.

6.2 You grant Sidekick a worldwide, non-exclusive, royalty-free licence to host, process, and display your content in order to operate, provide and improve the Service, as described in the Privacy Policy. We do not sell your content. The Privacy Policy sets out how we use it, including whether and how it is used to train AI models.

6.3 You are responsible for your content. Do not upload content that is unlawful, infringes others' rights, or that you have no right to share. If your photos include other people, be respectful — do not publish content of identifiable people where they would reasonably object.

6.4 You can delete your account in the App, or ask us to delete your content, as described in the Privacy Policy, which also sets out how long we keep it.

6.5 You may use Sidekick AI's replies for your own personal, non-commercial purposes. Replies may not be unique: other people may receive the same or similar ones.

7. Acceptable use

Do not: (a) reverse engineer, copy, or resell the Service; (b) interfere with or overload it; (c) circumvent security or access others' data; (d) use the Service to break the law or infringe others' rights, including privacy; (e) use another person's account, except as Section 3.1 allows; (f) get around usage limits, for example by creating more than one account; (g) access the Service by automated means, such as bots or scrapers; (h) use Sidekick AI to create unlawful, harmful or deceptive content, or try to get around its safeguards.

8. Intellectual property

The Service — including the App, the Glasses software, Sidekick AI, and all Sidekick content, marks, and technology — belongs to Sidekick or its licensors. These Terms grant you a personal, non-transferable, revocable licence to use the App, and the Glasses while they are in your care, for your own travels, and no other rights.

9. Third-party services

The App is distributed through the Apple App Store and Google Play, whose terms also apply to your download. Partner content, maps, bookings, and AI processing may be provided through third parties; we are not responsible for third-party services we do not control. When you book or buy through a link in Sidekick, you complete it with that provider: your contract for the booking is with them, and their terms and privacy policy apply.

10. Disclaimers

The Service is provided "as is" and "as available." To the extent permitted by law, we do not warrant that it will be uninterrupted, error-free, or that Sidekick AI's outputs will be accurate. Nothing in these Terms excludes rights you have under applicable consumer-protection law that cannot be excluded (including under Singapore's Consumer Protection (Fair Trading) Act, and equivalents where you live).

11. Liability

11.1 Nothing in these Terms excludes or limits liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud.

11.2 Subject to 11.1, Sidekick's total aggregate liability to you in connection with the Service is limited to the greater of (a) the amounts you paid Sidekick for the Service in the 12 months before the claim, and (b) SGD 100.

11.3 Subject to 11.1, we are not liable for indirect or consequential losses, or loss of data caused by events outside our reasonable control.

12. Suspension and termination

You may stop using the Service and delete your account at any time, in the App or by emailing us — see the Privacy Policy for what happens to your data. We may suspend or terminate access for breach of these Terms, misuse of the Glasses, or where required by law. We may also stop providing the Service, or any part of it, at any time; if you have paid in advance for a plan, we will refund the unused part. Sections that by nature survive (intellectual property, liability, disputes) survive termination.

13. Changes

We may update the Service and these Terms. When we make material changes to these Terms, we will ask you to agree to them in the App. If you do not agree, you can stop using the Service and delete your account. For the website, continuing to use it after the effective date is acceptance. The current version is always available in the App. Changes to the free allowance under Section 2 are not changes to these Terms.

14. Governing law and disputes

These Terms are governed by the laws of Singapore, and disputes are subject to the exclusive jurisdiction of the Singapore courts — except that if you are a consumer in a jurisdiction whose law gives you the right to sue or be sued at home (for example the EU or UK), that right is preserved.

15. App-store terms (Apple/Google)

If you downloaded the App from the Apple App Store, the following applies:

(a) these Terms are between you and Sidekick only, not with Apple Inc. ("Apple"); Sidekick, not Apple, is solely responsible for the App and its content;

(b) Apple has no obligation to provide maintenance or support for the App;

(c) if the App fails to conform to an applicable warranty, you may notify Apple and Apple will refund any purchase price paid for the App (the App is free to download); to the maximum extent permitted by law, Apple has no other warranty obligation for the App;

(d) Apple is not responsible for addressing any claim by you or a third party relating to the App, including product-liability, regulatory, or consumer-protection claims;

(e) in the event of a third-party claim that the App infringes intellectual-property rights, Sidekick, not Apple, is responsible for its investigation, defence, settlement, and discharge;

(f) you represent that you are not located in a country subject to a U.S. government embargo or designated "terrorist supporting", and are not on any U.S. government list of prohibited or restricted parties;

(g) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you downloaded the App from Google Play, Google LLC is not a party to these Terms, and your download and use of the App are also subject to the Google Play Terms of Service.

16. Our website

These terms apply to sidekicklabs.xyz, whether or not you ever use the App.

16.1 The website is information, not an offer. What we publish about our products — features, availability, timing, pricing — is indicative and may change. It is not an offer capable of acceptance, and nothing on the website creates a contract between us.

16.2 The early-access waitlist. Joining the waitlist tells us you are interested. It does not guarantee you a place, a device, early access, a particular price, or access by any date, and it does not oblige us to launch in your country or at all. We may close the waitlist, change how early access works, or contact people in any order we choose. You must be 18 or older to join. You can leave at any time using the unsubscribe link in any email or by writing to [email protected].

16.3 Partner enquiries. Sending us an enquiry starts a conversation, nothing more. It creates no partnership, no exclusivity, no reservation of a pilot slot, and no obligation on either of us until we sign something. Please do not send confidential information through the form — if we need it, we will put an agreement in place first.

16.4 Accuracy and availability. We try to keep the website accurate and available, but we do not promise either. It may be offline, incomplete, or out of date.

16.5 Our content. The website and everything on it — text, images, video, designs, and our name and logo — belongs to Sidekick or its licensors. You may read and share it, but you may not copy it for commercial use, scrape it, or present it as your own.

16.6 What you send us. Anything you submit through a form must be accurate, must be yours to send, and must not be unlawful. Do not submit anyone else's details without their knowledge.

16.7 Sections 10 (Disclaimers), 11 (Liability), 13 (Changes) and 14 (Governing law) apply to your use of the website as they do to the Service. How we handle the details you give us is in the Privacy Policy.

17. General

17.1 Transfer. We may transfer these Terms to a company that takes over the Service or our business, for example in a merger or sale. You may not transfer your account or these Terms to anyone else.

17.2 If part of these Terms does not apply. If a court finds any part of these Terms unenforceable, the rest stays in force.

17.3 Language. If we provide these Terms in another language and it differs from the English version, the English version applies, unless the law where you live says otherwise.

18. Contact

Questions and support: [email protected]. Personal-data requests: see the Privacy Policy.